Refund Policy
Last updated September 25, 2025
At Creator Insights, we strive to build the most robust and accurate creator analytics and multi-platform distribution platform on the market. We understand that your needs may change, and we want to ensure you are confident in your purchase. Please read our refund policy below for details on eligibility and processing timelines.
Return and refund guidelines
At Creator Insights, we are committed to providing you with the best possible service and experience. However, if for any reason our platform does not meet your expectations, we offer a simple and hassle-free refund policy.
14-Day money-back guarantee
We are confident that you will love using Creator Insights. Still, if you are not fully satisfied, we offer a full refund within 14 days of your original purchase — no questions asked.
How to Request a Refund
Submit a support ticket through our Contact Page.
If you're experiencing any issues or need assistance, our support team is here to help. Simply visit our Contact Page and fill out the support ticket form with the relevant details.
Share your order ID, email, and a quick description.
Once we receive this information, our team will review it and get back to you as soon as possible. Thank you for your cooperation!
Our team will review and process your refund request.
Thank you for reaching out. We've received your refund request and our team is currently reviewing the details.
Conditions for refund
You are eligible for a full refund if
- You request a refund within 14 days from the date of purchase.
- You can provide a valid reason if requested (optional but helps us improve).
- You request a refund after the 14-day period.
- You have violated our Terms and Conditions.
- You simply decide not to use the product anymore without a valid issue.
- You requested a refund for issues already resolved by our support team.
Non-refundable situations
Creator Insights reserves the right to suspend or terminate any user account without prior notice for reasons including but not limited to
- Purchases made through unauthorized sources.
- Requests based on lack of features not available in the product description.
- Downgrades from a higher-tier plan after extensive usage.
Refund processing time
Once your refund is approved, it may take 5–10 business days for the amount to reflect in your bank statement, depending on your payment provider.
We appreciate your feedback
If you choose to request a refund, we would be grateful if you could let us know why. Your feedback helps us improve Creator Insights for future users!
This policy applies to all subscriptions and platforms under Creator Insights. By making a payment, you agree to our refund policy.